Outsourcing scorecard for the UN and similar international public sector organisations

Ken Charles, Chris E Cloete


Outsourcing has become one of the most powerful, organisation-shaping management tools available today. However, the UN’s experience in outsourcing is limited to providing troops for peacekeeping operations.  The purpose of the paper is to develop an outsourcing scorecard for the UN and similar organisations.  Forty national and international organisations were surveyed through questionnaires, review of relevant literatures and records. The research established that by identifying core competencies, goals and objectives, risks, selection of provider as well as measurements and evaluation of providers performance using an outsourcing scorecard, support functions can be outsourced successfully. Other criteria indicated as important is peace-building, suitable for humanitarian organisations. The scorecard developed by the research could provide the UN with a number of benefits, such as maximization of efficiency and savings in costs.  The paper develops the first outsourcing scorecard to guide the UN and similar organisations in identifying services that can be outsourced successfully.

Full Text:


DOI: http://dx.doi.org/10.4102/sajems.v12i3.223

Submitted: 17 June 2011
Published: 17 June 2011

African Online Scientific Information Systems (Pty) Ltd t/a AOSIS
Reg No: 2002/002017/07
RSA Tel: 086 1000 381
International Tel: +27 21 975 2602
15 Oxford Street, Durbanville, Cape Town, 7550, South Africa
publishing(AT)aosis.co.za replace (AT) with @

All articles published in this journal are licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) license, unless otherwise stated.
Website design & content: ©2017  AOSIS (Pty) Ltd. All rights reserved. No unauthorised duplication allowed.
By continuing to use this website, you agree to our Privacy Policy.

Subscribe to our newsletter

Get specific, domain-collection newsletters detailing the latest CPD courses, scholarly research and call-for-papers in your field.


South African Journal of Economic and Management Sciences    |    ISSN: 1015-8812 (PRINT)    |    ISSN: 2222-3436 (ONLINE)