Perceptions of the role and contribution of human resource practitioners in a global petrochemical company

H Pieterse, Sebastiaan Rothmann

Abstract


The value-adding contribution of human resources departments in organisations has often been questioned. It is not clear whether human resource practitioners are adding value according to organisational managers’ expectations. The objective of this study was to compare the perceptions of human resource practitioners in a global petrochemical company concerning expected and real contributions to business performance with those of their internal clients. Stratified samples of human resource personnel (N = 128) and their internal line customers (N = 67) were taken. The Human Resource Role-Assessment Survey was administered. The results showed that human resource practitioners and their line customers agree on the importance of the human resources roles that enable business performance, indicating that human resource practitioners have a good understanding of their job requirements. However, both human resource practitioners and their line customers perceive the performance of human resource practitioners to be average, which is lower than the expected level of performance as indicated by importance scales.






Full Text:

PDF


DOI: http://dx.doi.org/10.4102/sajems.v12i3.226

Submitted: 17 June 2011
Published: 17 June 2011


African Online Scientific Information Systems (Pty) Ltd t/a AOSIS
Reg No: 2002/002017/07
RSA Tel: 086 1000 381
International Tel: +27 21 975 2602
15 Oxford Street, Durbanville, Cape Town, 7550, South Africa
publishing(AT)aosis.co.za replace (AT) with @

All articles published in this journal are licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) license, unless otherwise stated.
Website design & content: ©2017  AOSIS (Pty) Ltd. All rights reserved. No unauthorised duplication allowed.
By continuing to use this website, you agree to our Privacy Policy.

Subscribe to our newsletter

Get specific, domain-collection newsletters detailing the latest CPD courses, scholarly research and call-for-papers in your field.

Subscribe

South African Journal of Economic and Management Sciences    |    ISSN: 1015-8812 (PRINT)    |    ISSN: 2222-3436 (ONLINE)